Privacy Policy

Effective Date: 01/01/2025


1. Introduction

Hyperloop Laundry ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our website (HyperloopLaundry.com), mobile services, and SMS communications.

By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.


2. Information We Collect

We collect the following types of personal information when you interact with our services:

a. Information You Provide to Us

  • Account Information: When you create an account, we collect your name, email address, phone number, and password.
  • Payment Information: If you make a purchase, we collect your payment details (credit/debit card information or third-party payment service details).
  • Laundry Preferences: Any special instructions or preferences you provide regarding laundry services.
  • Customer Support: Any information you provide when contacting us for assistance.

b. Automatically Collected Information

  • Device Information: We collect data about the device you use to access our services, including IP address, browser type, and operating system.
  • Usage Data: We track your interactions with our website, such as page views and service requests, to improve user experience.
  • Location Information: If you allow location access, we may collect your location to optimize delivery and pickup services.


3. How We Use Your Information

We use your information for the following purposes:

  • To Provide Our Services: Scheduling pickups and deliveries, processing payments, and handling customer requests.
  • To Communicate With You: Sending order confirmations, service updates, and responding to customer support inquiries.
  • To Send SMS Notifications:
  • Customers opt into our messaging system when they schedule a pickup via HyperloopLaundry.com.
  • We use SMS to confirm pickups/deliveries, provide status updates, and assist with customer support.
  • We do not send marketing or promotional texts
  • To opt out of SMS, reply “STOP” at any time. To resubscribe, reply “START” to (321) 248-7171.
  • To Improve Our Services: We analyze usage patterns to enhance our offerings.
  • To Comply with Legal Obligations: We may use your information to comply with applicable laws and regulations.


4. How We Share Your Information

We value your privacy and are committed to protecting your personal information.


Mobile Information Sharing:Mobile information — including phone numbers, SMS message content, and related data — will never be shared with any external organizations for marketing or promotional purposes under any circumstances. Additionally, we do not transfer mobile or SMS-related data to any external organizations under any circumstances, including with consumer consent.


Data Transfer Restrictions: We do not transfer your personal data related to SMS communications to any external organizations. All SMS data remains securely within our systems and is used solely to deliver the services you request.


Data Protection Measures:We implement strict policies, technical safeguards, and administrative controls to protect your data and prevent unauthorized sharing. This includes limiting data access to authorized employees only, encrypting sensitive data, and conducting regular security audits.


Other Information Sharing: For information collected outside of SMS communications (such as payment details or delivery addresses), we may work with trusted third-party service providers as necessary to operate our business — for example, payment processors, secure hosting services, or delivery partners. These providers are contractually required to use your data solely to perform the services we request and must protect it to the same high standards we follow.


Legal Requirements:We may disclose personal information if required to do so by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Hyperloop Laundry, our customers, or others.


Contacting Us: If you have any questions or concerns about this Privacy Policy or our SMS communications, please contact us at support@hyperlooplaundry.com or call (281) 542-8236.


5. How We Protect Your Information

We implement a variety of security measures to safeguard your personal data and ensure that it is protected at every stage of our operations.


Mobile and SMS Data Protection:

We implement strict access controls and security measures to ensure that your mobile and SMS-related data is protected from unauthorized access, disclosure, or sharing. Only authorized personnel who require this information to deliver our services have access to it, and all such access is logged and monitored.


Technical and Administrative Safeguards:

  • Encryption: Sensitive data, including payment details, is encrypted both in transit and at rest.
  • Access Controls: Personal data is only accessible to authorized employees who require it to perform their duties.
  • Regular Audits: We conduct regular security audits and monitoring to detect and prevent unauthorized access or potential threats.

While we take every reasonable precaution to protect your data, no system is completely immune to security risks. If you believe your data has been compromised, please contact us immediately.


6. Your Rights & Choices

Depending on your location, you may have the following rights:

a. Access & Update Your Information

You can review or update your account details by logging into your account or contacting us.

b. Opt-Out of Communications

  • SMS Opt-Out: Reply “STOP” at any time to unsubscribe.
  • Email Opt-Out: Click "Unsubscribe" in any email to stop receiving messages.
  • Cookies & Tracking: Manage cookies through your browser settings.

c. Data Deletion Requests

You can request that we delete your account and personal data by contacting us at [insert contact email]. Some data may be retained for legal or business reasons.


7. Third-Party Links & Services

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, so we encourage you to review their policies.


8. Children's Privacy

Our services are not intended for individuals under 13 years old (or the applicable age of digital consent in your region). We do not knowingly collect personal information from minors.


9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via email or SMS. Continued use of our services after updates constitutes acceptance of the revised policy.


10. Contact Us

If you have any questions or concerns about this Privacy Policy or our SMS communications, please contact us using any of the following methods:

📧 Email: support@hyperlooplaundry.com

📞 Phone: (281) 542-8236

🌐 Contact Form: https://www.hyperlooplaundry.com/contact


12. SMS Messaging Terms & Conditions

Data Sharing:

  • Customer data is not shared with third parties for promotional or marketing purposes.
  • Mobile opt-in information and consent are never shared with anyone for any purpose. Any information sharing described elsewhere in this Privacy Policy does not include or apply to mobile opt-in data.


Messaging Terms and Conditions:

  • By providing your phone number and agreeing to receive text messages, you consent to receive SMS communications from Hyperloop Laundry Delivery (281-542-8236) related to customer care, service updates, and delivery notifications.
  • Consent to receive messages is not a condition of purchase.
  • Message frequency varies. Message and data rates may apply.
  • You may reply STOP at any time to unsubscribe or HELP for assistance.
  • You may also contact us directly at 281-542-8236 or support@hyperlooplaundry.com for help or additional information.
  • Mobile opt-in information is never shared with third parties.